We are happy to announce the latest updates for Smile Checks! Our team has been hard at work enhancing the Smile Checks platform to better serve your needs and streamline your experience. Here’s a breakdown of the new features and improvements that will help you accomplish your work more efficiently.
We're always seeking improvements to help you streamline your work. We've made a minor update to our Check Request page to allow you to select Bundles and Checks separately, so that it's easier for you to see the checks you need and choose them quicker.
For added flexibility, we’ve introduced an option for manual processing of Credit Orders. This feature allows you to send an order in for manual tax invoice processing, which will take 2-3 business days.
Our instant activation online payment channels are still available (via e-wallet and online banking options) so you can quickly get new credits without any time delays.
We’re also very happy to announce that thanks to key efficiency and process improvements, we've been able to bring the price down for some of our checks! Digitized payslips, gig platforms checks, and our Plus Bundle pricing has been updated and lowered. You'll be able to instantly enjoy these new prices with new checks you request.
As always, we are committed to continuously improving Smile Checks to meet your needs. These updates are designed to enhance your experience, streamline your processes, and ultimately help you achieve your goals more effectively.
Thank you for being a part of the Smile Checks community. We look forward to your feedback and are excited to see you accomplish your work more efficiently.
We'd like to inform our valued users about an ongoing issue regarding the retrieval of addresses from connected social security accounts within the Smile Checks platform. Currently, there are difficulties in obtaining validated address information as part of their background check reports.
Our technical team is actively investigating this matter and is committed to restoring the functionality as quickly as possible. We understand the importance of accurate and complete data for your hiring processes, and we appreciate your patience as we work to resolve this issue.
In the meantime, if you have any questions or require assistance, please do not hesitate to reach out to our support team. We are here to help you navigate this situation and ensure your experience with Smile Checks remains positive.
Thank you for your understanding and continued trust in Smile Checks. We will keep you updated on our progress.
We're excited to announce the addition of three new Checks to fulfill your background checking needs:
To add these checks to your background check requests, simply select the check from the check selection dropdown and submit your request.
We’ve introduced a new setting for Reference Checks that enables requesters to require unique mobile numbers and company email addresses for HR and Professional Reference contacts provided by candidates. This feature also validates the provided email and phone details for authenticity. By default, personal emails and duplicate entries are still allowed, giving you the flexibility to choose what works best for your checks.
Additionally, requesters can now require candidates to upload a photo of their Clearance Document during the Clearance Check process. By default, requesters can still opt for a simple number input field, which may also be skipped if necessary.
A new “CC Report To” field allows requesters to include multiple report recipients by adding a list of email addresses. Simply separate each email with a semi-colon (;) to ensure all relevant stakeholders receive the report.
Candidate URLs for completed, cancelled, or closed Check Requests will now automatically expire at the end of the check process to ensure data security and reduce confusion for candidates.
These updates provide greater flexibility, enhanced security, and more verification options to meet your needs. Whether you’re conducting thorough background checks or simplifying report distribution, Smile Checks continues to adapt to your requirements.
Thank you for choosing Smile Checks as your trusted verification partner. As always, we welcome your feedback to help us serve you better!
We're happy to announce the following new features and updates to Smile Checks:
Here at Smile Checks, we always encourage empowering your candidate with control over their own data. Of course, we understand that there are times you'd like to ensure a seamless experience for your candidates, which may include presenting the data in a different format than the standard Smile Checks Report.
Now, you now have the flexibility to disable automatic report sharing with applicants. This update gives you greater control over how reports are distributed and how they look.
To control this setting, simply select "No, do not send a copy" for the "Send candidate a copy of their report?" question under Step 3 when creating new Check Requests.
As feedback from reference contacts are a vital part of background checks, we continue to look for ways to streamline and improve this process. To help this, we've added automated SMS reminders when we request for alternative reference contacts from candidates, instead of just email. This ensures that your candidates get updated on their background check status as quickly as possible.
Finally, we've made some workflow changes under the hood when it comes to checking payments made online through the Smile Checks Portal. We hope this makes utilizing Smile Checks for your everyday background check needs even more streamlined!
Employment history for our Identity + Employment History Check is temporarily unavailable due to a change in the data source. Our team is actively working to resolve this matter and we will update once it is stable once again.
Validation of identity through this check as well as candidates' latest employer is unchanged and is still supported.
We appreciate your patience and understanding as we work to address this issue.
Update @ November 5, 2024 - Employment history is now back for Identity + Employment History Checks. Please reach out to us if you continue to experience issues.