Improvement
10 months ago

Improved Progress Display and Other Fixes

We've added a new feature to help you quickly see the status of your check requests: Progress Display.

For each check request in the My Check Requests screen, you will now be able to see the progress of the reports coming in for your candidate:

This will help you quickly glance through your list of check requests and have a better grasp on the status of each request. We have also made a few smaller changes to the way the check requests are displayed to increase ease of viewing your check request details.

We have also made the following fixes:

  • Fixed issue where Gig Platforms Check, PhilHealth Validation, and Pag-IBIG Validation are not automatically checked for completion when onboarding forms are processed.
  • Fixed issue where Gig Platforms Check are not displayed in the Reports Expected when selected.
  • Reminders are now based on the invited time, instead of added time.
  • For check requests paid with credits, the Payment Status field will now show "Credits Applied" instead of "Paid".
  • Manual followups will now also send an SMS message to the candidate.
  • Followups for reference contacts will now also show up in the Followup Log.
  • Fixed issues where credit orders are not connected to the purchaser.
  • Added notifications for all payment orders made through the Smile Checks Portal.
  • Fixed issue where the Credit Order payment status is not updated to "Paid" after credit has been applied to the purchaser.
Improvement
10 months ago

Reminder Email Improvements

We've improved the automated reminders sent out for check requests with the following features:

  • Reference contacts are now emailed and messaged via SMS up to four times to remind them to complete their feedback.
  • Reminder emails to candidates will now include the pending items in the check to help candidates pinpoint what else needs to be done.
  • Candidates are now also emailed and messaged on the 8th day if the check request is still not complete. This reminder cannot be turned off
New feature
10 months ago

Candidate Reference Check Improvements

Due to demand, Reference-only checks are now possible through our Smile Checks Portal. Through this feature, you may now opt out of requiring your candidates to connect their work accounts to share their data, but just enjoy the Reference Check automation.

To do this, simply choose the "Reference Check" option under Step 2 when you request for a new Check:

We're also happy to announce that Gig Platforms Check is now fully live. By selecting Gig Platforms Check in the Checks Selection section when you make a check request, you can request your candidates to share their work information in popular Gig Platforms such as Upwork, Freelancer, Truelancer, and the like.

If you wish to add other checks (such as Clearance Check, Professional Credentials Check, etc) you may still do so. You may still select Identity + Employment Check to obtain traditional Employment Information from verifiable sources such as SSS and GSIS.

Once selected appropriately and the Check Request is submitted, your candidate will still receive an onboarding form to get their data and references. Unless selected, no other work accounts will be required from them.

We have also released automated email reminders to candidates' provided HR, Character, and/or Professional references. This aims to increase efficiency and speed at which reference persons provide feedback about candidates as part of their pre-employment checks.

Along with this automation, we have also made minor adjustments in the reference reminder processes we have to ensure uptime and stability, and fixed some bugs regarding issuing our Gig Platforms Check, which should now be resolved.

Improvement
a year ago

Itemized Check Request Invoices

We have made a few improvements and fixes recently:

  • Check Request orders will now be itemized when making an a la carte purchase.
  • ZML errors showing on the dashboard is now fixed.

Fix
a year ago

Minor bug fixes

We have released the following fixes:

  • Fixed isues with the Wink Widget provider list not being displayed with reference checks
  • Issues with deducting pending credits when the check is finished is fixed
  • Provided Referral Code can now be seen in the Company Information page
  • Smile Checks Products issue with price list adjustments are now fixed