FAQ

  • ​​Where do I see the added photo or video or file when I added it to a specific product?
    Wed Jul 26 2023 15:07:07 GMT+0000 (Coordinated Universal Time)
  • What does pending access mean in the 'Order' section?
    Thu Aug 17 2023 13:42:11 GMT+0000 (Coordinated Universal Time)
  • Are there any apps that conflict with Sky Pilot?
    Wed Aug 30 2023 09:20:22 GMT+0000 (Coordinated Universal Time)
  • How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format?
    Wed Jul 26 2023 15:07:22 GMT+0000 (Coordinated Universal Time)
  • Is it possible to add the additional charge to the base price of the product if we add digital content to it?
    Wed Jul 26 2023 15:07:27 GMT+0000 (Coordinated Universal Time)
  • Is there a limit on the number of files that can be added to the products?
    Wed Jul 26 2023 15:50:31 GMT+0000 (Coordinated Universal Time)
  • Is there an option to allow downloads for Android devices?
    Wed Jul 26 2023 15:07:40 GMT+0000 (Coordinated Universal Time)
  • If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files?
    Wed Jul 26 2023 15:07:48 GMT+0000 (Coordinated Universal Time)
  • Any countries where Vimeo is banned?
    Wed Aug 30 2023 10:49:04 GMT+0000 (Coordinated Universal Time)
  • Is download limit affected by playing audio/videos?
    Wed Jul 26 2023 15:07:57 GMT+0000 (Coordinated Universal Time)
  • Can I sort the files in my customer's library by order creation date?
    Wed Jul 26 2023 15:08:01 GMT+0000 (Coordinated Universal Time)
  • Can I bulk upload attachments to my products in Sky Pilot?
    Thu Aug 17 2023 13:37:42 GMT+0000 (Coordinated Universal Time)
  • My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do?
    Thu Aug 17 2023 13:39:36 GMT+0000 (Coordinated Universal Time)
  • Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do?
    Fri Sep 01 2023 08:04:21 GMT+0000 (Coordinated Universal Time)
  • My download page description does not follow HTML standards. What do I do?
    Mon Sep 11 2023 12:12:22 GMT+0000 (Coordinated Universal Time)
  • I don't want the description to appear in my download page. How can I make sure it doesn't?
    Mon Sep 11 2023 12:12:39 GMT+0000 (Coordinated Universal Time)
  • My PDF stamping position is not looking quite right. What can I do?
    Thu Apr 25 2024 11:44:43 GMT+0000 (Coordinated Universal Time)
  • How do I add DNS info to Sky Pilot?
    Tue Mar 12 2024 13:57:59 GMT+0000 (Coordinated Universal Time)
  • My customer's are seeing a 404 page when trying to access their download page. What can I do?
    Tue Apr 16 2024 09:09:10 GMT+0000 (Coordinated Universal Time)