Summary

The review data set has been enhanced with new data points for a universal review identification number, the review comment length, and greater coverage for reviewer image link.

Background

LocalClarity clients have the option to leverage our unique review content data set to power internal reporting tools, so we decided to reach out to several brands and agencies to see what additional data points would help the extend their capabilities. Today's update represents the continuation of the effort that started with the refined date & time stamps from earlier in the month.

Details

You can see the updated fields in the ReviewsInbox™ download file. The first is the 32 character alpha-numeric value for all reviews.

The second addition the calculated word count of the review comments.

Finally, the extension for the reviewer image for more than just Google reviews. Please reach out to support for additional details on which reviewer images/avatars can be recorded across listing sources/

What's Next

All of these data enhancements are leading up to the industry's first comprehensive review timeline. Keep an eye out for announcement in Q4 about our staged release.

Summary

Reviews for the CarDealerReviews platform are now available for both brand and competitor reviews.

Background

CarDealerReviews.co.uk provides user-submitted reviews of car dealerships, allowing potential buyers to evaluate the reliability and service quality of dealers before making a purchase.

Details

You can go to Settings > Integrations > CarDealerReviews to provide the location URLs for both your locations and your competitors. Reach out to us at support@localclarity.com if you have a large list of pages to index.

What's Next

We are expanding on our collection of medical review platform to include realself.com, an online community where users can share experiences, reviews, and photos related to cosmetic procedures, connect with medical professionals, and gain insights into aesthetic treatments.

Summary

Today we have push a major platform update that improves the consistency and transparency of all review-based automated workflows.

Background

The LocalClarity platform accesses reviews in three core protocols: fetches (i.e., the initial review fetch when historic reviews are accessed and any subsequent synchronization), the overnight APIs that access reviews across platforms, and the pub/sub network that collects Google reviews in real-time.

The tools built into LocalClarity for Intelligent Auto Response and Automation recipes are only able to tap into reviews accessed via API of pub/sub. This caused a number of reviews to not received the expected automation treatment. A platform update was needed to make certain these critical processes had access to all incoming reviews. 

Details

The core platform workflows have been updated so that reviews are not part of any scheduled overnight sync and are there eligible for automations. Please note that manual triggered sync are still structured to update all data points in the platform, including any newly available reviews.

Additionally, we have amended the review download file to now include two additional fields:

• FetchDate(UTD) - The date/time stamp based in UTC to record the exact time the review was accessed by the LocalClarity platform. 
• FetchType - The method of accessing the review file. Choices include:
  • "Initial" - the fetch cycle that pulls in all historic reviews with the integration is firs set.
  • "Daily" - reviews accessed via standard API of pub/sub workflows.
  • "Scheduled Account Sync" - nightly workflows to access local listing details.
  • "Account Sync" - a manual sync run for an entire Google Business Profile account.
  • "Location Sync" - a manual sync run for a single Google Business Profile listing.

What's Next

In the coming months we will be incorporating this enhanced review detail directly in the ReviewsInbox™ in a new Review Timeline.

Summary

An new indexed review partner has been added to the available selection for all profiles on a plan, TrustedShops.com

Details

TrustedShops offers trust-building services for online shops and consumers, including buyer protection, customer reviews, and business solutions to increase traffic, conversions, and customer loyalty. They main a strong presence in Europe with several country specific domains.

You can add both brand and competitor integrations starting today by going to Settings > Integrations > TrustedShops.

What's Next

We continue to add review sources on a near monthly basis. The next one in the queue is Car Dealer Reviews, a UK focused platform dedicated to bringing you customer reviews that you can trust. 

Summary

One more Sprint focused on background maintenance items while we continue to invest in a number of upcoming platform enhancements.

Details

Translation Updates
Today we released more (and updated) translations for the ReviewsInbox™ to make certain that clients around the world can take full advantage of our newest generative AI capabilities.

Facebook API Update
In order to make certain LocalClarity maintains robust connectivity to partner platforms, we need to make periodic updates to the API connections. While there are no changes in capabilities with this update, we're ready when Facebook extends their location-based tools.

Misc. Bug Fixes
We're always happy to release updates to address issues reported by our client base.

What's Next

The major enhancements in-the-works are Apple Business Connect, new account workflows, new profile workflows, and custom reporting.