Summary 

All users now have direct visibility to the timeline and source details of each review, directly in the ReviewsInbox detail pane. 

Background 

Each customer review has a full lifecycle, from initial receipt to internal assignment and processing workflows to response management to reporting & sentiment analysis. LocalClarity is expanding our already industry-leading review management capabilities by expanding the review meta data, starting with a complete creation timeline. 

Details 

Looking at the review detail pane, users will now see a new icon in the upper right corner of the review card. Hovering over the timeline icon will present three sets of data. From the bottom up, LocalClarity presents the timestamp (UTC) of review’s creation as provided by the review source. Additionally, if activated, the window will show time of the review based on the location’s time zone. 

The next section presents the current timestamp of the review. If this is different than the creation timestamp, this is an indication that the review has been updated by the user. 

The top section presents insight as to the timing and method as to how the review was fetched into the LocalClarity platform.  There are six different ways in which as review can be fetched: 

• Initial Fetch 

• Daily Scheduled Sync 

• Manual Individual Listing Sync 

• Manual Account Sync 

• Real Time 

What’s Next 

This release is just the first step towards our goal of providing clients with transparency to every steps in a review’s timeline, including access to all versions of a each review.

Summary

LocalClarity is happy to have enhanced features with a string of 'quality of life' enchantments. These improvements will save users time and add convenience to everyday workflows.

Description

Expanded Password Character Limit: LocalClarity has increased the maximum character count for user passwords from 16 to 20 characters to provide greater flexibility.

Historic Tag Visibility: A request from several clients, users can now see all created Review Tags in the bottom left corner of ReviewsInbox, even if the count of use during the time frame is zero. All users will see a small toggle switch to activate visibility.

Download Locations by Group: Individual Group details can now be downloaded directly from the Manage Entity Tag feature.

GBP Edit History Filter: When reviewing history log of Google Business Profile edits, users can now filter by update status to quickly determine if any changes triggered errors from either LocalClarity or Google..

Upgraded Language Detection: LocalClarity transitioned to OpenAI for language identification, increasing the platforms ability to identify review comment to 50 languages. This update will also allow additional generative AI automations and features.

What's Next

We have an additional set of QOL enhancements scheduled for early July. If you have any additional questions on these updates, please contact support@localclarity.com.

Summary

When creating Automations in LocalClarity, users can now select multiple users for a single automation.

Background

While the Automation engine allowed for many different triggers and sequences, users had to make a new automation for every user to be notified. This would lead to the user having to go through the workflow each time, leaving all of the settings the same, but changing the recipient each time. Now this can all be done at once.

Description

Notifying an entire team every time a trigger happens is now much easier and efficient. When creating a new automation, you can now multi-select users to receive the notification when the trigger occurs. For example, you could have five different users notified when a negative review is received. The increased scalability of this enhancement allows for users to keep their teams up to date.

What's Next

We are constantly looking to add more capabilities to our automation engine, including utilizing AI in the near future.

Summary

Accessing historical reviews in LocalClarity is now even easier with a Date sort in the ReviewsInbox. Users can decide to sort reviews by Newest or Oldest Reviews.

Background

While having the newest reviews visible makes sense for a review response workflow, sometimes it's important for users to access their oldest reviews as well. Previously, this required either changing the date range setting or manually sifting through the ReviewsInbox.

Description

Located right next to Filters, the new Date Sort option allows users to select between Newest First and Oldest First. This could be crucial for a business just getting into review response that wants to start from the beginning of their inbox. 

What's Next

As we continue to enhance the ReviewsInbox, stay tuned for even more filters and enhancements.

Summary

Users can now trigger a full history audit of a Profile's entire Google listings set to validate the status of every single listing's review. This ensures the review counts and average in LocalClarity continue to match Google for even the most actively reviewed locations in the world.

Background

LocalClarity is one of the few services that automatically re-checks customer reviews to identify duplicated, updated and deleted reviews, exploring the most recent 500 reviews per location monthly. While this functionally covers the entire review history for the majority of locations, it didn't validate every historic review for particularly high-volume listings.

Description

In addition to the monthly review audit, LocalClarity users can now run a manual Review Validation Audit to ensure their review counts match Google precisely. Updated reviews receive the new content (along with an updated timestamp) while removed reviews are tagged in the ReviewsInbox and removed from KPI reporting.

What's Next

We continue to enhance our already industry-leading ReviewsInbox with customize controls. are excited to continue offering comprehensive review details and plan to release full review update transparency soon!