FAQs and troubleshooting

  • Removing header/footer info from printed pages
    1st June 2025
  • Colors and styles missing when printing
    1st June 2025
  • Custom domain for PDF links
    1st June 2025
  • Sending yourself a copy of invoices sent to customers
    1st June 2025
  • Go back to Shopify orders
    1st June 2025
  • Clearing DNS cache - workaround
    1st June 2025
  • Can I set the footer in a 'fixed' or 'locked' position at the bottom of the page?
    1st June 2025
  • Taxes in Invoices
    1st June 2025
  • Can the app work on the Brave browser?
    1st June 2025
  • HS Tariff Codes and Country of Origin not displaying
    1st June 2025
  • Multi-currency receipts and invoices
    1st June 2025
  • Translating the month names of dates
    1st June 2025
  • Korean characters not displaying correctly
    1st June 2025
  • Chinese characters not displaying correctly
    1st June 2025
  • Japanese characters not displaying correctly
    1st June 2025
  • How does the "Pay Online" button work?
    1st June 2025
  • Sending invoices directly to customers rather than as an automated pdf link
    1st June 2025
  • "PDF Link Text Can't Be Blank" Error in Order Printer Pro
    1st June 2025
  • Updating the Customer Shipping and Billing Addresses
    1st June 2025
  • "ACCOUNT INACTIVE" message on PDFs
    1st June 2025
  • Collect your customers VAT number
    1st June 2025
  • PDF Export is not coming through
    1st June 2025
  • Can I Use the Automated PDF Feature to Share Other Files?
    1st June 2025
  • Can I add Taxes Retroactively to Invoices?
    1st June 2025