New feature
abr 28, 2022

What's new at Desku

Display Knowledgebase Articles in Livechat Widget

We have added option in Livechat Settings to display your Knowledgebase articles in Widget.

New feature
abr 23, 2022

What's new at Desku

  • We have added options to make Livechat Widget more dynamic. Now you can set your own messages that what to display while agent is active or inactive and many other options like this. All new options are available at Appearance tab in Livechat Settings in helpdesk.
  • You can now set custom height of your chat widget which you will found in Position settings in Livechat Settings.
  • You can update your own privacy policy link which is visible to users while they sign up or login in your helpdesk. It can be set from Brand Settings tab in Settings of your Helpdesk.
New feature
abr 18, 2022

Helpdesk

Now you can reply to any specific message in Ticket and Livechat.

Improvement
abr 14, 2022

Custom Icons for Article Categories

Now you can set your own image for your article category in Knowledgebase.

New feature
abr 09, 2022

What's new in Knowledge base

  •  Added Underline tool in editor
  •  Added Font Size tool in editor
  •  Added Font Color tool in editor
  •  Added Font Family tool in editor
  •  Added Text Background Color Tool in editor
New feature
abr 09, 2022

What's new in Helpdesk

  • Display Knowledge Base in customer portal
  • Postmark for White-label
  • Shared Inbox White-label
  • Custom Reports
  • Set Business Hours for Livechat Agents

Bug Fix
mar 24, 2022

Able to type longer message by visitors.

For example:
This is paragraph 1

///this is the space when I press "Shift+Enter"///

This is paragraph 2

When I communicate with tech support, I will type messages this way to tell them everything clearly.


Ideas:

Able to type longer messages by visitors.

New feature
mar 24, 2022

Whitelable and custom domain for KB | Desku.io

Whitelable and Custom Domain for Knowledgebase Is Live

Cards (1)
New Feature
Whitelable and custom domain for KB
New feature
mar 24, 2022

Free SSL for Custom Domains | Desku.io

Free SSL for Custom Domain Added.

Cards (1)
New Feature
90 days Free SSL for Custom Domains