New feature
Sep 17, 2022

Helpdesk

  • Whatsapp Integration
  • Facebook Integration
  • Shopify Order Create & Update from Tickets
  • Shopify Macro in Tickets
Improvement
Aug 23, 2022

Helpdesk

  • Set Default Mailbox for outgoing mail.
  • Redesigned Livechat Setting page and Onboarding.
  • Sidebar Background and Icon dynamic to match with your brand color
  • Ticket page Redesigned.
  • Saved View in Tickets.
Improvement
Aug 22, 2022

What's New at Helpdesk

  • Public API
  • Wallet & Addon in helpdesk.
  • Macro in Tickets.
  • CSAT and its settings.
Improvement
Jun 15, 2022

Helpdesk

Ticket System Realtime

  • Get Notified instantly when there is any new update in ticket.


Improvement
May 28, 2022

Livechat Widget Updates

  • New settings added to set Widget Header Image and Chat background image
  • Transition effects added into Livechat Widget.
New feature
May 26, 2022

What's new at Desku

  • Freshdesk Migration
  • Zendesk Migration
New feature
May 24, 2022

Multi Language Support

Desku is now available in your language.

You can set your preferred language.
Currently English, French, Spanish and German languages are available and more to follow.


New feature
May 19, 2022

Connect your workspace

Easily connect your multiple workspace of same agency if you are handling the more than one workspace. Easily switch and manage the customer support by connecting the workspace.

New feature
Apr 28, 2022

What's new at Desku

Display Knowledgebase Articles in Livechat Widget

We have added option in Livechat Settings to display your Knowledgebase articles in Widget.

New feature
Apr 23, 2022

What's new at Desku

  • We have added options to make Livechat Widget more dynamic. Now you can set your own messages that what to display while agent is active or inactive and many other options like this. All new options are available at Appearance tab in Livechat Settings in helpdesk.
  • You can now set custom height of your chat widget which you will found in Position settings in Livechat Settings.
  • You can update your own privacy policy link which is visible to users while they sign up or login in your helpdesk. It can be set from Brand Settings tab in Settings of your Helpdesk.