• Whatsapp Integration
• Facebook Integration
• Shopify Order Create & Update from Tickets
• Shopify Macro in Tickets

• Set Default Mailbox for outgoing mail.
• Redesigned Livechat Setting page and Onboarding.
• Sidebar Background and Icon dynamic to match with your brand color
  
• Ticket page Redesigned.
• Saved View in Tickets.

• Public API
• Wallet & Addon in helpdesk.
• Macro in Tickets.
• CSAT and its settings.

Ticket System Realtime

• Get Notified instantly when there is any new update in ticket.

• New settings added to set Widget Header Image and Chat background image
• Transition effects added into Livechat Widget.

• Freshdesk Migration
• Zendesk Migration

Desku is now available in your language.

You can set your preferred language.
Currently English, French, Spanish and German languages are available and more to follow.

Easily connect your multiple workspace of same agency if you are handling the more than one workspace. Easily switch and manage the customer support by connecting the workspace.

Display Knowledgebase Articles in Livechat Widget

We have added option in Livechat Settings to display your Knowledgebase articles in Widget.

• We have added options to make Livechat Widget more dynamic. Now you can set your own messages that what to display while agent is active or inactive and many other options like this. All new options are available at Appearance tab in Livechat Settings in helpdesk.
• You can now set custom height of your chat widget which you will found in Position settings in Livechat Settings.
• You can update your own privacy policy link which is visible to users while they sign up or login in your helpdesk. It can be set from Brand Settings tab in Settings of your Helpdesk.