• Visitors in livechat Widget

• Ticket Followers

• Multiple Conversations of single chatuser in Livechat Widget

Set your own favorite image in Livechat Icon and Livechat Icon Size.

• Whatsapp Integration
• Facebook Integration
• Shopify Order Create & Update from Tickets
• Shopify Macro in Tickets

• Set Default Mailbox for outgoing mail.
• Redesigned Livechat Setting page and Onboarding.
• Sidebar Background and Icon dynamic to match with your brand color
  
• Ticket page Redesigned.
• Saved View in Tickets.

• Public API
• Wallet & Addon in helpdesk.
• Macro in Tickets.
• CSAT and its settings.

Ticket System Realtime

• Get Notified instantly when there is any new update in ticket.

• New settings added to set Widget Header Image and Chat background image
• Transition effects added into Livechat Widget.

• Freshdesk Migration
• Zendesk Migration

Desku is now available in your language.

You can set your preferred language.
Currently English, French, Spanish and German languages are available and more to follow.

Easily connect your multiple workspace of same agency if you are handling the more than one workspace. Easily switch and manage the customer support by connecting the workspace.