Send us a screenshot of the Profile page, and we will analyze it.

The most common problems are usually:

• The email with which you have registered does not correspond to the email that has the activated plan.
• You have registered with your Google account and you are not logging in with the same account.
• The email account we have activated does not match the email account you are using.
• We made a mistake when registering your plan.
• The application has been cached in the browser. Close the browser and try again. Then press Ctrl + F5. In most browsers, pressing Ctrl+F5 will force the browser to retrieve the webpage from the server instead of loading it from the cache
• At some point, you have refunded some code.