Tracking metrics is essential for being data-driven and making informed decisions about your work, projects, customers, teams, and other aspects of your operation. However, this process often requires extracting, transforming, cleansing, loading, and calculating data, which can be time-consuming.

To help streamline this process, Akooda comes with a curated library of metrics based on your integrated apps. This allows you to easily select the metrics that are most relevant to your business and get insights quickly.

Configuration Scope

Who will see what and when? 

Once added, metrics are populated throughout the platform and can be viewed by any user in various visualizations - either automatically or as an optional configuration that a user can choose to add to different pages.
Only account admins have access to the metrics library itself and can choose which metrics to add to the system.

The Metrics Library

Which metrics can I find in the Library? 

Akooda's metrics library is a constantly growing collection of metrics carefully designed to meet any operational need. It includes dozens of options, and new metrics are constantly being added by the team. You can also request additional metrics from our support team, and we will work together to make them available. Each metric in the library is associated with one of the main entities in the system (e.g. an interaction, an organization, or a person) and may be related to a single entity (e.g. how many people participated in a specific interaction), a group of entities (e.g. the average cadence for meetings with a customer segment), or both. A metric may also be associated with a specific app or apps.

You can see the different metrics, as well as their association and definitions in the Metrics page under Settings\Library.

Managing Metrics

Adding /Removing Metrics from the Library

How do I manage the library?

As an account admin, you can go to the “Metrics” page  under your account settings to choose which metrics will be available for your company. To add or remove a metric, simply click the Add/ Remove button in the top right corner of each metric. 

There is no limit on the number or type of metrics you can add or remove. The only limitation is that some metrics may not appear in the library if they are related to apps that have not been integrated.

 Displaying Metrics In the Platform

How do I configure metrics throughout the platform?

Some metrics are automatically populated and cannot be controlled by users, while others can be selected based on context. For example, when viewing interactions or using any of the directories, you can use the configuration button to add or remove metrics from the view, just like you can for any other attribute. 

These changes will be persistent and will apply the next time you visit that page. However, they will not affect the views of other users as they are personal viewing settings.

Tips and Tricks

Anything else I should know before getting started?

We recommend adding all the metrics in the library by default and allowing people to choose which metrics to display in each context. At this time, we only recommend removing specific metrics that should not be displayed for a particular reason.

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